Privacy Policy
Last updated: Today
This Privacy Policy explains how Clara & Weston London collects, uses, stores and protects your personal information when you visit or make a purchase through clarawestonlondon.com.
Clara & Weston London is responsible for determining how your personal information is used for the purposes described in this policy.
Information we collect
When you visit our website, contact us or place an order, we may collect:
- Your name
- Your email address
- Your telephone number
- Your billing address
- Your shipping address
- Your order and purchase details
- Payment confirmation and transaction details
- Communications with our customer service team
- Return and refund information
- Your IP address
- Device and browser information
- Website activity, including pages viewed and products added to your basket
- Marketing preferences
- Cookie and analytics information
We only collect information reasonably necessary to operate our store, process orders, provide customer service, improve our website and comply with our legal obligations.
How we collect your information
We may collect personal information:
- Directly from you when you place an order, contact us or subscribe to marketing
- Automatically when you use our website, including through cookies and similar technologies
- From service providers involved in processing payments, delivering orders, preventing fraud or operating our website
How we use your information
We may use your personal information to:
- Process and fulfil your order
- Send order confirmations and delivery updates
- Provide customer service
- Manage returns, refunds and exchanges
- Process and verify payments
- Prevent fraud and protect our website
- Improve our website and shopping experience
- Analyse website performance
- Send marketing communications where permitted
- Comply with legal, accounting and tax obligations
- Establish, exercise or defend legal claims
Lawful bases for processing
Under applicable UK data protection law, we rely on one or more of the following lawful bases:
- Contract: when processing is necessary to accept, process, deliver or manage your order
- Legal obligation: when we must process or retain information to comply with the law
- Legitimate interests: when necessary to operate, secure and improve our business, provided your rights do not override those interests
- Consent: when you have given permission, including for certain marketing activities and non-essential cookies
Where we rely on consent, you may withdraw it at any time.
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to offer and sell our products and services.
Your personal information may be processed or stored through Shopify’s systems, databases and applications in accordance with Shopify’s own privacy and security practices.
Payments
Payments are processed through trusted payment providers.
Clara & Weston London does not directly store your complete credit or debit card details.
Depending on the payment method selected, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or another secure payment service available at checkout.
Payment providers may process your information in accordance with their own privacy policies.
Sharing your information
We may share relevant personal information with trusted service providers where necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Shipping carriers
- Suppliers and fulfilment partners
- Customer support providers
- Email marketing platforms
- Analytics providers
- Advertising partners, where you have provided the required consent
- Fraud prevention and security providers
- Professional advisers, regulators or authorities where legally required
We do not sell your personal information in exchange for money.
Direct supplier fulfilment
Some orders may be shipped directly by suppliers or fulfilment partners, including suppliers located outside the United Kingdom.
To fulfil your order, we may share necessary information such as your name, shipping address, contact details and order details with the relevant supplier or delivery partner.
We only share information reasonably necessary to process and deliver your order.
International data transfers
Some service providers, suppliers and fulfilment partners may be located outside the United Kingdom, including in China or other countries.
Where UK data protection law applies and personal information is transferred outside the United Kingdom, we take appropriate steps to protect it.
Where required, we rely on a legally recognised transfer mechanism, such as UK adequacy regulations, appropriate contractual safeguards or another permitted legal exception.
Marketing communications
If you subscribe to our mailing list or otherwise agree to receive marketing, we may send you information about new arrivals, promotions, sale events and store updates.
You can unsubscribe at any time by:
- Selecting the unsubscribe link in one of our marketing emails
- Contacting us at info@clarawestonlondon.com
Unsubscribing from marketing does not prevent us from sending essential communications relating to your orders or customer service requests.
Cookies
Our website uses cookies and similar technologies to operate correctly, remember your preferences, support checkout, analyse website traffic and, where permitted, provide personalised advertising.
Essential cookies may be used where necessary for the website to function.
We will request your permission before using non-essential cookies where consent is legally required. You can accept, reject or manage these cookies through the options provided on our website.
You may also manage cookies through your browser settings, although disabling essential cookies may affect website functionality.
Data security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
We use trusted platforms and service providers to help protect your information.
However, no method of transmission over the internet or electronic storage is completely secure.
Data retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this policy
- Process and maintain order records
- Provide customer service
- Meet legal, accounting and tax obligations
- Resolve disputes
- Prevent fraud
- Establish or defend legal claims
Retention periods may vary depending on the type of information and our legal obligations. When personal information is no longer required, we will delete or anonymise it where reasonably possible.
Your privacy rights
Depending on the circumstances, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain uses of your information
- Request the transfer of eligible information
- Withdraw consent at any time
- Object to the use of your information for direct marketing
- Submit a complaint to the Information Commissioner’s Office
These rights may be subject to legal limitations or exceptions.
To exercise a privacy right, contact us at:
We may need to verify your identity before completing your request.
You can learn more about your privacy rights or submit a complaint through the Information Commissioner’s Office website at ico.org.uk.
Automated fraud prevention
We and our payment or security providers may use automated systems to identify potentially fraudulent, suspicious or unauthorised transactions.
If an order is flagged, it may be reviewed, delayed, refused or cancelled where reasonably necessary to protect customers and our business.
Third-party links
Our website may contain links to third-party websites.
Clara & Weston London is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.
Any changes will be posted on this page.
Contact us
For privacy questions or requests, please contact us at:
Clara & Weston London
Email: info@clarawestonlondon.com
Website: clarawestonlondon.com