Terms of Service
Last updated: Today
Welcome to Clara & Weston London.
These Terms of Service apply to your use of clarawestonlondon.com and to purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
Online store terms
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You must not use our website or products for any illegal, fraudulent or unauthorised purpose.
Product information
We do our best to display product descriptions, colours, sizes, images and other details as accurately as possible.
Colours and product appearances may vary slightly depending on your screen settings, device, lighting and manufacturing variations.
We may update product descriptions, prices or availability at any time. Changes will not affect orders that have already been accepted unless required by law or agreed with you.
Pricing
Prices are displayed in British pounds unless stated otherwise.
Any applicable delivery costs or additional charges will be shown before you complete your order.
We reserve the right to correct genuine pricing, product information or availability errors.
If an order is affected by an obvious error, we may contact you to offer the correct information or cancel the affected order and issue a full refund to the original payment method.
Orders
When placing an order, you agree to provide complete and accurate contact, billing and shipping information.
After placing an order, you will receive an email confirming that we have received it. This confirmation does not necessarily mean that your order has been accepted.
We may need to review payment, stock availability, address details or possible fraud before accepting an order.
If we cannot accept your order after payment has been taken, we will cancel it and issue a refund to the original payment method.
Customer cancellation requests
If you wish to cancel or change an order before dispatch, contact us within 24 hours of placing it at:
We begin processing orders quickly and cannot guarantee that a cancellation or change will still be possible.
An order cannot be cancelled or stopped once it has been dispatched. After 24 hours, cancellation is also no longer guaranteed, even if you have not yet received a dispatch notification.
If your order has already been dispatched, you must wait until it has been delivered and then follow our Returns and Refund Policy.
This does not affect your statutory right to cancel an eligible online purchase within the applicable cancellation period and return it after delivery.
Refusal or cancellation of orders
We may reasonably refuse, cancel or limit an order where necessary, including in cases involving:
- Incorrect or incomplete customer information
- Payment authorisation issues
- Suspected fraud or unlawful activity
- Product availability issues
- Obvious pricing or listing errors
- Unusual or excessive order activity
- Delivery restrictions
If we cancel an order after payment has been received, we will issue a refund to the original payment method.
Shipping
Processing and delivery times are estimates unless we have expressly agreed to a specific delivery date.
Please read our Shipping Policy for information about processing times, delivery estimates, tracking and direct supplier shipping.
Some orders may be shipped directly by suppliers or fulfilment partners located outside the United Kingdom, including in China.
Returns, refunds and statutory rights
Returns, cancellations and refunds are handled in accordance with our Returns and Refund Policy.
Eligible online purchases may generally be cancelled within 14 days of delivery. Our separate 30-day money-back guarantee is offered in addition to your statutory rights.
Nothing in these Terms limits or excludes your rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Payments
We accept the secure payment methods displayed at checkout.
These may include credit or debit cards, Apple Pay, Google Pay, Shop Pay and other available payment options.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments may be subject to verification by your bank or payment provider.
Account information
You agree to provide current, complete and accurate account, billing and shipping information for your purchases.
If you create an account, you are responsible for keeping your login details confidential and for notifying us if you believe your account has been accessed without permission.
Website content and intellectual property
Content on this website, including text, images, graphics, logos, product descriptions and layout, belongs to Clara & Weston London or its licensors and content providers.
You may use the website for personal and non-commercial shopping purposes only.
You may not copy, reproduce, modify, distribute or commercially use protected website content without permission from the relevant rights holder.
Prohibited use
You must not use our website:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or privacy rights
- To transmit viruses, malware or other harmful code
- To collect personal information about others without permission
- To interfere with the security, performance or operation of the website
- To submit false, misleading or harmful information
- To attempt to gain unauthorised access to our systems
- To place fraudulent or abusive orders
We may restrict access to our website where reasonably necessary to prevent misuse or protect our customers and business.
Third-party tools and links
Our website may provide access to third-party payment services, applications, tools or websites.
Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party content or services outside our reasonable control.
Please review the applicable third-party terms before using those services.
Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Any other liability that cannot legally be excluded
Clara & Weston London is responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable, losses caused by circumstances outside our reasonable control or business-related losses where products were purchased solely for personal use.
Responsibility for misuse
You may be responsible for reasonably foreseeable losses directly caused by your intentional unlawful use of our website, infringement of third-party rights or material breach of these Terms, to the extent permitted by law.
Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including carrier disruption, customs delays, severe weather, public emergencies, strikes or failures of essential networks.
We will take reasonable steps to minimise the effect of such events and keep affected customers informed where appropriate.
This section does not limit any statutory rights you may have if your order is not delivered within the legally required or agreed timeframe.
Changes to these Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal obligations.
Updated Terms will be posted on this page and will apply to future website use and orders. Changes will not unfairly or retrospectively alter the terms of an order that has already been accepted.
Contact us
For questions about these Terms of Service, please contact us at:
Clara & Weston London
Email: info@clarawestonlondon.com
Website: clarawestonlondon.com